While poorly packaged-box too small, beginning to tear apart-bed not damaged. Since new puppy, washed per instructions. Extremely difficult to replace bolsters-had to fight to fit back in. Next time, will remove some of the stuffing and resew back-it will also help to "soften" the bed up. Also noted, some materials were listed as "imported"-I bought because I thought 100 % USA made. New puppy comes this week.