Jax & Bones Gift Card

SHOP WITH CONFIDENCE 

If the fit or feel isn’t right, you can start a return within 30 days of purchase through our Returns Center. Items need to be unused, with their original tags and packaging. We don’t process direct exchanges, but you can return an eligible item and place a new order. See our full returns and exchanges policy.

OUR COMMITMENT

Since 2004, Jax & Bones has proudly handcrafted premium pet products with a focus on quality, comfort, and durability. We stand behind our products and are committed to providing exceptional customer service and fair resolutions when issues arise.

Need a little help finding the right fit? Email jbpack@jaxandbones.com for sizing guidance before you order.

Enjoy free return and exchange shipping on eligible items when you add optional Redo coverage at checkout, plus package protection if your shipment is lost or stolen. Coverage is available for an additional fee and is subject to Redo’s terms.

• Eligible returns can be started within 30 days of purchase.
• Items must be unused and unwashed, free of pet hair, odors, stains, or damage, with original packaging, tags, and inserts.
• Without coverage, customers pay return shipping costs, except for a manufacturing defect or order error.

View the full return policy for all requirements and refund details

Enjoy free ground shipping on qualifying orders of $350 or more after discounts within the contiguous U.S. Shipping for other orders is calculated at checkout.

In-stock bedding and toys typically ship within 3–5 business days. Items in production may require additional time, and we'll notify you of any delays. During holidays and peak periods, processing times may be longer.

Once shipped, orders typically arrive within 2–6 business days, depending on your location.

View full shipping details and rates