Return Policy

Welcome to Jax & Bones. We appreciate you engaging with us. 

Our beds are handcrafted and custom made for you and your beloved pet, and we want to help you select the best fit possible so you can avoid dealing with any returns and unnecessary paperwork. 

To help discover the best option for your pet and home, we have various tools for you to utilize. We offer swatch samples so you can touch, see and compare fabrics that will help you make the best decision. We also provide detailed dimensions for each bed so you can measure and visualize how your pet will fit into the bed, and how the bed will fit into your home. 

A return that does not fall under manufactures defect, falls under buyer’s remorse. Items that are returned due to buyer’s remorse must be shipped back in the original packaging with tags. The product must also be in a resalable condition with no doggy hair or drool. Failure to comply may result in a minimum 25% restocking fee and in some instances can be higher, depending on your purchased product.

The buyer is also responsible for return shipping. 

For all returns, please contact Customer Service within 14 days after delivery by email at to receive RMA.
Item must be returned within 14 days after receiving the RMA.

We want you to have the best shopping experience possible.
We are here to help online, via email at or by phone (626) 444-4550. You can communicate with us 24/7. Our team is waiting to help you and will respond in a timely fashion (usually within 24 business hours). If you are unsure about the product choices or sizes we offer, be sure to connect with us before you make your purchase. We love your pets, like you love your own and are here to help guide you all the way.