Return Policy

RETURNS

We hope that you and your pup love your new Jax & Bones products!  In the event that an item isn’t quite right, we are here to assist you with making a return.  

Policy

  • Must be initiated within 30 days of purchase by contacting jbpack@jaxandbones.com
  • Customers are responsible for return shipping costs
  • Item must come back in resalable condition, unwashed, unused, no doggy drool or hair
  • Item must have original tags and packaging
  • Item must be returned within 14 days after receiving the RMA
  • Items marked FINAL SALE are not eligible for returns
  • Please allow 7-10 business days for the refund to be reflected on your card once we receive the order back at our facility.

Important: If you are purchasing large beds, these are oversized items and are vacuumed packed. We realize the return could be costly, so we advise reviewing the size guide and product details before purchasing.  To help you make the best selection for your pet and home, we have some helpful tools to guide you.  We offer fabric swatch samples so you can touch, see, and compare fabric choices.  We also provide detailed size dimensions for each bed so you can measure and visualize how your pet will fit into the bed, and how the bed will fit into your home (taping the dimensions onto the floor of your space is very helpful).  In addition, our team is available to answer your questions and help you select the perfect bed for your pup. 

RECEIVED WRONG ITEM

If you believe you received an item that is incorrect, or with a manufacturing defect, please contact jbpack@jaxandbones.com within 30 days of purchase and provide a photo for review.   We do not offer replacements for damage caused by incorrect washing or doggie wear and tear such as chewing or scratching.

EXCHANGES

An exchange will be a separate transaction. To make an exchange please return the item for a refund and place a new order online when you are ready.