Shipping & Deliveries

All Jax & Bones bedding orders are made to order in Los Angeles, California.

For all Bed Orders, please allow up to 7-10 business days to ship out.
For all Toy Orders, please allow up to 3-5 business days to ship out.

General delivery time or expected arrival date may vary depending on location of final destination and could take up to 5 additional business days if using standard delivery methods through FED EX GROUND. If you require special assistance or rush service, please call our customer service staff at 626 444 4550 for assistance.

For Standard Delivery, charges are inclusive of order processing, item selection, packaging, handling and transit time.

We offer the following FLAT RATE SHIPPING based on delivery location.


Sales Amount Flat Rate
Up to $50.00 $5.00
Between $50.00 - $175 $12.50
Over $175 Free**


Sales Amount Flat Rate
Up to $50 $19.95
Up to $99 $29.95
Up to $179 $39.95
$180-$269 $59.95
$270-$399 $79.95
$400 + $ 99.95


HAWAII, ALASKA & U.S. Territories*

Sales Amount Flat Rate
Up to $50 $24.95
Up to $99 $34.95
Up to $179 $42.95
$180-$269 $55.95
$270-$399 $79.95
$400 + $ 99.95


*U.S. Territories: American Samoa, Guam, Northern Mariana Islands, Marshall Islands, Federated States of Micronesia, Palau, Puerto Rico and the U.S. Virgin Islands.



We ship from Los Angeles, California.

For West Coast States, final delivery may take up to 3-10 business days from our warehouse.

For East Coast States, delivery may take up to 7-10 business days from our warehouse.

For shipments outside of USA, it may take up to 10-18 days.

We DO NOT deliver to P.O. Boxes. If your order is addressed to a P.O. Box, it may be delayed and fees will be not covered if there are any address corrections.

In transit, address corrections or changes may occur an additional 15.00 fee due to correction fees on the carriers end.

Our staff will notify you of all updates and delays.


Jax and Bones uses UPS and USPS to ship. You are able to see your shipping rate in your shopping cart. Orders can only be shipped and processed on regular business days as our office and warehouses are closed on major holidays and weekends. Our order processing cut off time is 1 p.m. PST, M-F. Any orders received after the cut off or on the weekends will be entered the following business day.


The final country of destination may charge additional custom taxes, duties or VAT fees and customers are solely responsible for any customs, duties, foreign taxes or other fees that his/her country may impose to take delivery of his/her order. In order to comply with export regulations, we are required by U.S. law to declare the exact value of all items ordered and to mark them as dutiable merchandise. Declaring less than the true value is both a violation of American law and the laws of most other countries. In addition, we could lose the right to export to your country should it ever be discovered that we were misrepresenting the value. We are a retailer therefore we are prohibited by law from claiming your order as “gift” or “sample”. Call your local customs office for details about these charges.


** Free shipping can not be combined with any other promotions or coupons.