FAQ



Ordering

How long will it take to get my order? 

  • Our toys: please allow 1-2 weeks for delivery.
    • If combined with order of bed(s), it may be subject to extend as stated below
  • Our beds: please allow 2-3 weeks for delivery. 
    • Your beds are handcrafted and made to order in our California warehouse. Combined with the care that goes into preparing each one for your best friend, it's truly worth the wait.

What size of bed should I order for my dog?

  • Our beds have informational pages for each item with size information and poundage recommendations. Please keep in mind that these are just recommendations as your dog's sleeping style can influence required size.

Can I see the fabric before I place my order?

  • We offer fabric swatches for your convenience and to help you select the perfect match for your pup and your home. Swatches are 5 for $7.50 and $1 for each additional swatch. Please contact our customer service team at jbpack@jaxandbones.com or dial 626-444-4550 and press 2 for assistance.

Can I order replacement parts?

  • Yes! We do offer replacement parts for most of our products. Replacement inserts for lounge and pillow beds can be found here: Dog Bed Replacement Inserts.
  • If you don’t see your insert listed on the website or would like to inquire about ordering a replacement cover, please email our customer service team at jbpack@jaxandbones.com or call 626-444-4550.

What if I don’t see a fabric that I’ve ordered in the past?

  • We are constantly updating and innovating our line of fabrics. Because of this, some of our older fabrics have been discontinued. However, on a case by case basis, we may have some in stock/storage. For inquiries, please contact our customer service team at jbpack@jaxandbones.com or 626-444-4550.

Maintenance

How do I wash my bed?

    • Using a front-loading washer on a gentle cycle and tumble dry low is highly recommended. We do not recommend washing them in a washer with an agitator as it can cause damage to the bed. Our covers unzip for your convenience and the tufted center pillows without zippers can be washed as a whole by following the above instructions.

Video Tutorials



Can I machine wash the bedding inserts?

  • No, we do not recommend washing the inserts. This can cause significant damage to the insert. We recommend spot cleaning the dirty area.

Do we offer repairs for chewed zippers?

  • We do not. We recommend taking the item to a local seamstress to repair the issue. This helps reduce transportation cost and the time required for the item to be repaired.

Testing on beds

Outer Cover

  • We test all of our fabrics for harmful substances or chemicals and certify that the fabrics will not bleed when washed.

Flame Retardants

  • Our fabrics do not contain any flame retardants. Our fabrics are exclusively designed, tested and are made to be washed. We test all of our fabrics for harmful substances or chemicals and certify that the fabrics will not bleed when washed.

Insert Filling

  • Our insert filling is made in the USA and is manufactured using recycled plastic bottles that have been sanitized. Our fiber has been certified to be hypo-allergenic.

International

Do we ship outside of the USA?

  • Currently, on www.jaxandbones.com, we only ship within the US but email jbpack@jaxandbones.com to ask if we have a distributor outside of those countries.

Wholesale or Distributor Inquiries

 

For assistance with anything else, please contact our customer service team at jbpack@jaxandbones.com or 626-444-4550.