What Size bed should i order for my dog? 

Each product page includes size dimensions and weight recommendations to help guide your selection. Please note that these are recommendations only, as your dog's sleeping style can significantly impact the size they prefer.

Dogs who like to curl up often enjoy a smaller, cozier bed, while dogs who stretch out may prefer sizing up.

A helpful tip is to tape the bed dimensions onto your floor before purchasing so you can visualize how the bed will fit within your space and how your pet will fit within the bed.

Can I see the fabric before I place my order?

Absolutely! We offer fabric swatches so you can see, touch, and compare fabrics in your home before making a purchase.

Swatches are available at:

• 5 swatches for $7.50
• $1.00 for each additional swatch

For assistance selecting fabrics, please contact jbpack@jaxandbones.com.

Are your products made in the USA?

Yes. Jax & Bones has proudly handcrafted premium pet products in Los Angeles, California since 2004. Our inventory is small batch, but we've sold over 3 million pet beds since 2004.

Many of our beds are hand-filled, sewn, inspected, and packaged in our facility. Because quality craftsmanship takes time, some products may require additional processing time before shipment.

How long will it take to receive my order?

Most in-stock items ship within 1–3 business days.

Products currently in production or being replenished may require up to 14 business days before shipment.

Once shipped, delivery typically takes 2–6 business days depending on your location.

Can I modify or cancel my order?

Because orders begin processing quickly, modifications or cancellations cannot be guaranteed once an order has been placed.

If you need assistance, please contact jbpack@jaxandbones.com as soon as possible and our team will do our best to help.

Can I order replacement parts?

Yes! We offer replacement inserts for many of our products.

If you don't see the replacement part you need on our website, please contact jbpack@jaxandbones.com and we'll be happy to assist.

What if I don’t see a fabric that I’ve ordered in the past?

We continuously update our fabric collections and occasionally retire older styles.

If you're looking for a discontinued fabric, please contact us. We may still have limited inventory available or can recommend a similar alternative.

How do I wash my bed?

Most Jax & Bones bed covers are machine washable.

We recommend:

• Front-loading washer
• Gentle cycle
• Cold water
• Mild detergent
• Tumble dry low

Avoid top-loading washers with agitators as they can damage fabric, zippers, and bed construction.

Why does my bed look compressed when it arrives?

Many of our beds are vacuum-packed during shipment to reduce waste and shipping costs.

Once opened, fluff the insert and allow 24–48 hours for the bed to fully expand and settle into its intended shape.

How often should I wash my dog's bed?

Most customers wash bed covers every 2–4 weeks depending on their pet's activity level, shedding, and lifestyle.

Regular cleaning helps extend the life of the bed and keeps it fresh for your pup.

How do I track my order?

Once your order ships, you'll receive a confirmation email with tracking information from jbpack@jaxandbones.com.

Please allow up to 24 hours for tracking updates to appear.

Do you ship internationally and Wholesale

Please contact our customer service team for current international shipping availability, distribution opportunities and for wholesale.  Our wholesale team can be emailed directly at orders@jaxandbones.com.

What makes Jax & Bones beds different?

Since 2004, Jax & Bones has focused on creating premium pet products that combine comfort, durability, and thoughtful design.

Our beds feature furniture-grade fabrics, high-quality fills, machine-washable covers, and handcrafted construction designed to stand up to everyday life with pets.

Are Jax & Bones beds chew-proof?

No pet bed is completely chew-proof.

While our products are designed for durability, they are not intended for aggressive chewers or dogs who routinely destroy bedding. Damage caused by chewing, digging, scratching, or other pet-related behavior is not considered a manufacturing defect.

Do you have videos to help reassemble our beds after a wash?

Can I machine wash the bedding inserts?

No, we do not recommend washing the inserts. This can cause significant damage to the insert. We recommend spot cleaning the dirty area.

Do we offer repairs for chewed zippers?

We do not. We recommend taking the item to a local seamstress to repair the issue. This helps reduce transportation cost and the time required for the item to be repaired.

Flame Retardants

Our fabrics do not contain any flame retardants. Our fabrics are exclusively designed, tested and are made to be washed. We test all of our fabrics for harmful substances or chemicals and certify that the fabrics will not bleed when washed.

Insert Filling

Our insert filling is made in the USA and is manufactured using recycled plastic bottles that have been sanitized. Our fiber has been certified to be hypo-allergenic.