OUR COMMITTMENT TO SAFETY
At Jax & Bones, your pet's safety, comfort, and happiness are our top priorities. Every product begins with thoughtful design and careful consideration by our Founder, Tina Nguyen, who takes great pride in creating products that she would confidently give to her own pets.
Since 2004, we have been committed to developing premium toys, bedding, and pet accessories that are not only fun and engaging, but also made with quality materials that pet parents can trust.
Our commitment to quality is further supported by our roots in furniture and upholstery manufacturing. Through our sister company Upholstery West we bring decades of experience in premium textiles, furniture construction, cushion engineering, and craftsmanship. This heritage helps guide the materials, durability standards, and attention to detail found throughout the Jax & Bones collection.
QUALITY MATERIALS YOU CAN TRUST
Our fabrics are selected not only for their beauty and durability, but also for their performance in everyday life with pets. Fabrics and components may be evaluated for color stability, durability, and safety to help ensure they maintain their appearance and function through regular use.
INDEPENDENT THIRD PARTY TESTING
Jax & Bones works with independent third-party testing laboratories, including CTI, a globally recognized inspection, testing, and certification organization. Testing may include evaluations for lead, phthalates, restricted substances, colorfastness, and other safety and quality standards, as applicable to the product category.
Our testing programs are designed to help verify that materials and products meet applicable safety and quality requirements while supporting our commitment to creating products pet parents can trust.
SAFE FOR EVERYDAY PLAY
Because dogs explore the world with their mouths, material safety is extremely important to us. Many of our products undergo testing for substances such as lead, phthalates, and other potentially harmful materials in accordance with applicable regulatory requirements. Our goal is to provide pet parents with confidence that the materials used in our products are selected with both safety and quality in mind.
COLOR & DYE SAFETY
We evaluate fabrics and materials to help ensure colors remain vibrant and stable during normal use. Materials may be tested for colorfastness and color transfer to help reduce the risk of staining furniture, bedding, carpets, or other household surfaces.
As part of our commitment to product quality, we also monitor for restricted dyes and other potentially harmful substances where applicable.
DURABILITY & STRENGTH TESTING
Many products undergo durability evaluations to assess how they perform during normal use. Testing may include seam strength, material performance, and other assessments designed to help ensure products meet our quality standards.
REAL DOG TESTING
Before introducing many products to market, we observe real dogs interacting with our toys and accessories to evaluate engagement, usability, and overall product performance. These observations provide valuable insight into how our products perform in real-life environments.
A NOTE FOR PET PARENTS
While we design our products with durability in mind, no pet toy is indestructible. We recommend supervising your pet during play and regularly inspecting products for signs of wear or damage. If a product becomes damaged, discontinue use and replace it as appropriate.
TRUSTED FOR OVER 20 YEARS
For more than two decades since 2004, Jax & Bones has been dedicated to creating premium pet products that combine safety, durability, comfort, and thoughtful design. We continuously evaluate our materials and manufacturing processes to provide products that both pets and their families can enjoy with confidence.
If you have questions about our testing programs or product materials, please contact us at jbpack@jaxandbones.com.
Sincerely,
Tina Nguyen, Founder Jax and Bones LLC