Melvin the Alien 10" Rope Dog Toy

• Hand-tied cotton rope chew toys.
• Dyed using AZO free non-toxic vegetable dyes.
• All rope toys act like dental floss and are biodegradable.
• Easy removal or trimming of parts when major fraying begins.

• Machine washable. 
• Can be composted once completely unraveled.
• *Dogs should always be supervised when playing with toys.*

SHOP WITH CONFIDENCE 

If the fit or feel isn’t right, you can start a return within 30 days of purchase through our Returns Center. Items need to be unused, with their original tags and packaging. We don’t process direct exchanges, but you can return an eligible item and place a new order. See our full returns and exchanges policy.

OUR COMMITMENT

Since 2004, Jax & Bones has proudly handcrafted premium pet products with a focus on quality, comfort, and durability. We stand behind our products and are committed to providing exceptional customer service and fair resolutions when issues arise.

Jax & Bones bedding is handcrafted in the USA with exceptional attention to detail. We are proud of the quality and craftsmanship that have earned the trust of pet parents since 2004.

LEAD TIMES: QUALITY TAKES CARE + TIME

In-Stock Items
Most in-stock bedding and toy orders ship within 3-5 business days.

Each bed is individually inspected and hand-filled to ensure the plush comfort, shape, and quality Jax & Bones is known for.

During peak periods or promotional events, processing times may be slightly extended. We appreciate your patience as we carefully prepare each order to meet our standards before it leaves our facility.

STANDARD DELIVERY

Orders ship from Los Angeles, California, and transit times vary based on destination and carrier service levels.

ORDER PROCESS 

Orders are processed and shipped Monday through Friday.

Orders placed on Saturday, Sunday, or holidays will begin processing on the next business day.

If your order is time-sensitive, please contact jbpack@jaxandbones.com before placing your order. Rush processing may be available for a $25 rush fee.

U.S. SHIPPING RATES  

Shipping rates are based on order value and destination zone.

*Free shipping applies to qualifying U.S. ground orders within the contiguous United States.

ADDRESS CORRECTIONS

Address changes or corrections requested after an order is placed may incur a $15.00 fee to cover carrier address correction charges.

SHIPPING METHODS

Jax & Bones ships primarily via UPS and FedEx Ground.

DELAYS, BACKORDERS & INVENTORY ISSUES

While we strive to maintain accurate inventory levels, occasional discrepancies may occur. In the event an item is backordered or unavailable, we reserve the right to cancel and refund the order. Our team will notify you promptly and, when possible, offer a suitable substitute.

HOW WILL I KNOW MY ORDER HAS SHIPPED?

Once your order leaves our warehouse, you will receive a shipping confirmation email from jbpack@jaxandbones.com containing tracking information. Please allow up to 24 hours for tracking updates and be sure to check your spam or promotions folder.

TRACKING SHOWS DELIVERED, BUT I HAVE NOT RECEIVED MY PACKAGE

Occasionally, carriers may mark a package as delivered before it arrives or deliver it to a nearby location. We recommend checking with household members, neighbors, and around your property first.

If the carrier determines the address is undeliverable, they may hold the package for redelivery or return it to us. For assistance, please contact jbpack@jaxandbones.com.

HOLIDAYS & WEATHER DELAYS

National holidays, severe weather, carrier disruptions, and company closures may result in additional processing or transit delays.

U.S. DOMESTIC SHIPPING

Available within the contiguous United States. Additional shipping charges may apply to Alaska, Hawaii, and U.S. Territories.